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Maximizing uptime for IoT services with remote diagnostics

monitoring iot diagnostics with cisco jasper control center
monitoring iot diagnostics with cisco jasper control center
monitoring iot diagnostics with cisco jasper control center
November 10, 2017

by

Jessica Morales

Delivering connected services gives you an always-on relationship with your customers. It opens up a world of opportunities to capture new recurring revenue – but it comes with a big responsibility. Reliable connectivity is your lifeblood, and you need an efficient, cost-effective way to manage it.

When an IoT device stops working, how do you quickly diagnose and resolve the issue? How do you know if the root cause is the connectivity, or the device hardware or software? Solving problems when your customers may be thousands of miles away can be complex and costly.

Ensuring higher reliability at a lower cost

Businesses across every industry are succeeding in IoT. One thing they have in common is relying on real-time visibility and remote diagnostics to control all their connected devices from a single cloud platform. Companies gain that agility (and much more!) with the Control Center automated connectivity management platform.

For example, Jupl’s smart healthcare wearables provide real-time monitoring and emergency care access for vulnerable individuals so they can remain active and independent. Delivering the highest service reliability is mission-critical to helping customers and ensuring their peace of mind. With Control Center’s 24/7 monitoring and remote mobile access to diagnostics, Jupl can rapidly find and fix issues before they impact customers.

Increasing productivity with deeper insights

To keep complex machinery running at peak performance, ABB Robotics relies on Control Center to constantly monitor their customers’ industrial robots for potential problems. “As soon as conditions change, we know about it, and can act on it,” says Christophe Alt, Project Manager at ABB.

For companies like ABB, capturing a wealth of data for every device gives them a deeper understanding of device behavior over time – what’s normal or not. It enables them to anticipate issues and automate responses before incidents occur.

In part 5 of our video tour series on Control Center, you’ll get a look inside deep diagnostic tools to view all aspects of network behavior for a device. It’s a powerful way to identify when and where connectivity issues occurred – from the last 5 minutes to the last 30 days.

You’ll also see how Service Analytics give you an aggregated view of performance across all your devices, flagging any abnormalities. Understanding trends in device behavior and usage enables you to take action on issues that impact reliability, costs and security.

Speaking of security, be sure to read part 4 of this blog series. Coming up next in part 6, we’ll look at how Control Center makes it easy for businesses to quickly and cost-effectively scale to new markets worldwide.

 

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